Terms and conditions
In order to turn your reservation definitive we require a written confirmation by email, mail or fax.
We require your credit card information as a guarantee for your reservation. Your credit card will not be charged, if you have adhered to the cancellation policy.
All rates include service and VAT. The local city tax is not included.
Your room will be ready for you from 3 p.m. on the day of your arrival. We kindly ask that you vacate your room by 11 noon on the day of your departure.
Cancellation Terms & Conditions
Cancellation requests need to be received in writing by email, mail or fax.
Cancellation charges Winter
From 14 days prior to arrival 100% of your total stay.
Cancellation charges Summer
From 3 days prior to arrival 100% of your total stay.
Bookings made with our early bird rate (non-refundable rate) cannot be cancelled.
(A travel insurance may protect you from these charges.)
Cancellation in the event of force majeure
In the case of force majeure such as political unrest, strikes, catastrophes, pandemics, travel restrictions, etc. which make arrival impossible, the Hotel or the Guest may cancel the reservation. In such cases, the guest will be fully reimbursed for any advance payments made. If a guest does not wish to arrive because he/she would have to go into quarantine on his/her return as well as on entry into Switzerland due to official orders, the usual cancellation conditions of the hotel apply.
Maximum room occupancy
Some double rooms can be booked for a maximum of three guests (adults and children).
There are also three-, four- and six-person rooms available.
Additional costs are not included in the total price. These costs must be paid separately during your stay.
At certain times, the hotel will implement a minimum stay of two nights or more.
If no rooms are available on our online reservation system during the time you would like to stay with us, please contact us by phone or e-mail.
Terms and conditions of special offers
Discounts and/or rebates are not cumulative.
Should you have any questions about your reservation or should you need any help, please do not hesitate to get in touch: email@example.com