Questions & Answers

2. How long does it take to reach Zermatt from the airport?

As a guide, the journey by train takes around 3½ hours from Zurich Airport and around 4 hours from Geneva or Basel Airport. Please check the timetable for your specific connection. For Milan Malpensa Airport (MXP), check the onward train or transfer connection for your travel date; journey times depend on the route and connections.

3. How do I get to Zermatt?

Zermatt is car-free and can be reached by train. If you are driving, park in Täsch and continue to Zermatt by shuttle train or an authorised taxi.

4. Can I drive directly to the hotel?

Private cars cannot drive into Zermatt. Drive to Täsch, park there and continue to Zermatt. For mountain properties, an additional mountain railway, cable car or walking route may be required; see the property-specific arrival information.

5. How long does the train from Täsch to Zermatt take?

The shuttle journey takes approximately 12 minutes. Trains normally run every 20 minutes; please check the current timetable for your travel date.

6. How do I get around Zermatt?

Zermatt is easy to explore on foot. Electric taxis and local electric buses are also available. Your hotel can advise on the best route from the station.

7. Where can I buy ski passes or mountain railway tickets?

You can buy them through the company “Zermatt Bergbahnen” directly. You may find the link here.

8. How do I reach Hotel Restaurant Schwarzsee from Zermatt in summer and winter?

From Zermatt railway station, walk approximately 20 minutes to the Matterhorn Glacier Paradise valley station on Schluhmattstrasse, or take the local bus. From there, take the Matterhorn Express via Furi to Schwarzsee. The cable car journey takes approximately 20 minutes, including changes. This is the usual arrival route in both summer and winter when the connection is operating.

9. Is a cable car ticket included in my booking?

No. The cable car ticket is not included in the room price. You need a valid ticket or pass covering the journey to Schwarzsee. Please check the current ticket options (for your dates.

10. What is the last suitable cable car connection for check-in?

Your room is available from 15:00, but the last cable car to Schwarzsee depends on the season and operating day. Check the live lift status and timetable before travelling, and allow time to change at Furi. If you may miss the last connection, contact the hotel immediately on +41 27 967 22 63.

11. Can I bring a suitcase, or should I travel with a backpack?

For a stay at this mountain hotel, a backpack or small bag that you can carry yourself is the most practical choice, particularly in winter. The hotel’s website does not publish a suitcase restriction. If you plan to bring a large suitcase, please contact the hotel beforehand to check the route from Schwarzsee station and any luggage arrangements.

12. Is luggage transport available?

The hotel does not publish a luggage transfer service. Please contact the team on +41 27 967 22 63 before travelling with luggage you cannot carry yourself.

13. Can I arrive on skis or on foot? Which routes are appropriate for the season?

The hotel has direct access to ski slopes and hiking trails and is a ski-in, ski-out hotel. Arriving on skis is only appropriate when the relevant pistes are open; walking routes depend on the season, weather and trail status. Please ask the hotel for a suitable route for your date and check the official lift, piste and trail information before setting off. Do not plan to walk up as a substitute for a missed cable car without advice from the hotel.

14. What happens if the cable car is closed because of weather?

If the cable car is not operating, contact the hotel immediately on +41 27 967 22 63 and explain whether you are due to arrive, already staying at Schwarzsee or trying to depart. The team can advise on the current situation and your booking. Do not assume another route or a transfer is available, and do not attempt an unplanned hike in poor weather. You can check current lift operations on the Matterhorn Paradise live information page (https://www.matterhornparadise.ch/en/information/lifts-and-pistes?utm_source=chatgpt.com).

Booking, opening dates and tourist tax

15. Is there a tourist tax?

4.00 CHF per adult
2.00 CHF per child (9 – 15.9)

Dining and included meals

16. Which meals are included, and can I book a restaurant table without staying overnight?

Breakfast and dinner is included for overnight guests. Day visitors can also eat at Restaurant Schwarzsee when it is open.