Terms & Conditions

Terms & Conditions Hotel Restaurant Schwarzsee

A reservation is only definite once confirmed in writing.

We require your credit card information as a guarantee for your reservation.
Your credit card will not be charged, if you have adhered to the cancellation policy.

All rates include service and VAT. The local city tax is not included.
If not stated otherwise, half-board (breakfast and 3-course set dinner, excluding drinks) are included in the rate.

Your room is ready for you from 15:00 on the day of your arrival.
We kindly ask that you vacate your room by 11:00 on the day of your departure.

Cancellation Policy

Cancellations need to be made in writing by e-mail, letter or fax. The booking conditions featured in the booking confirmation apply. Bookings made on a non-refundable rate cannot be cancelled free of charge. We recommend you take out travel insurance to protect you from any unexpected costs.

If no other terms are agreed:

Cancellation during winter season
From 14 days before arrival 100% of the stay will be charged

Cancellation during summer season
From 3 days before arrival 100% of the stay will be charged

Cancellation in the case of COVID

Cancellations that take place due to a positive COVID-result or because a guest is not vaccinated or recovered are not free of charge. If a guest does not wish to arrive because he/she would have to go into quarantine on his/her return as well as on entry into Switzerland due to official orders, the usual cancellation conditions of the hotel apply. We recommend to take out suitable travel insurance.

Minimum stay

Please contact us by phone +41 27 966 67 67 or e-mail reservation@matterhorn-group.ch, if you cannot find a room online during your requested period.

Terms and conditions of special offers
Discounts and additional benefits cannot be combined.

Maximum occupancy

Our Double Rooms are suitable for up to two guests (including adults and children). We offer rooms suitable for 3-6 people.

For any reservation with multiple guests, please contact us directly at +41 27 966 67 67 or info@schwarzsee-zermatt.ch.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.